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FAQ

Questions about the IGX Platform

  • Our support team provides on-premise and remote training for the IGX Platform, both for everyday use, as well as specific use cases. Please get in touch to discuss your project at info@enpicom.com

  • Yes, you can! Get in touch with our bioinformatics team to discuss your specific needs at l.fanchi@enpicom.com

  • Depending on the size, duration, and aim of your project, one of the two IGX product offerings might fit your request better.

    For solid advice and pricing information, please contact our team at customerservice@enpicom.com

  • All communication to and from the platform is encrypted and validated by a certified independent authority in order to ensure secure and private access.

    For security-related questions you can get in touch with us at support@enpicom.com

  • IGX-Profile currently supports Illumina FASTQ data from BCR (Heavy, Lambda, and Kappa chains) and TCR (Alpha and Beta chains) sequencing experiments from both DNA and RNA of human and murine samples.

    Is your chain not supported? Contact our support team at support@enpicom.com

  • The the IGX-Platform was built to support a wide variety of data structures and has been tested on many different datasets.

    Not sure? Contact our bioinformatics team to discuss your specific request at support@enpicom.com

  • No, there is not. The IGX-Platform is cloud-based and scales according to your needs, ensuring maximum performance when analyzing large datasets.

  • Check out the glossary for a comprehensive overview of all biological and technical terminology used throughout the website and the IGX-Platform.

Questons about the IGX Service

  • For all pricing information, please contact our team at customerservice@enpicom.com

  • Our standard TAT is 4-6 weeks. If you need us to finalize your project faster, we also have a premium service with a TAT of only 2-4 weeks.
    Click here to order your service.

  • For IGX based data analysis service our standard TAT is 14 days. If you need us to finalize your project faster, we also have a premium service with a TAT of only 5 days.

  • Depending on the size, duration, and aim of your project, one of the two IGX product offerings might fit your request better.

    For solid advice and pricing information, please contact our team at customerservice@enpicom.com

Questions about ENPICOM

  • For partnering inquiries about opportunities, please send an email to bd@enpicom.com

  • For investment inquiries and investor information, please send an email to info@enpicom.com

  • We are always looking for talent! Do not hesitate to apply if you think we would be a good match. Please send your CV and motivation letter to careers@enpicom.com!